Please contact a customer service representative by sending e-mail with the subject line Returns to crutchguys@comcast.net or calling us, toll free, at 1-888-582-5544. Sales are final for all custom work, but please contact us so we can work with you to satisfy your issues. Refunds will be given on products only, not labor, or installation charges, or shipping. All products returned must not be damaged or installed and must be in original condition.